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Editor's Review |
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Host Introduction |
VMotion IT Solutions LTD provides a full range of hosting solutions for clients across the world. VMotion have 15 years of experience in the hosting industry. They co-locate their servers at the Cork Internet Exchange (CIX) which brings you the most green and efficient service possible. Their support team is always 1 step ahead with centralized network and hardware monitoring system. All their services come with SLA 12 (12hrs response guaranteed), SLA 8, SLA 4 and even SLA 1 (1 hour response guaranteed 24/7/365) for our most demanding customers. They back up their services with 99.9% uptime guarantee and 24x7 technical support via phone, live chat, email and ticket system. |
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VMotion IT Solutions LTD provides one-stop-solution for all their customers. Their services include Web Hosting, Dedicated Server, Virtual Private Servers, Reseller Hosting and Domain Registration services. They also porivde SSL certificates. |
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Sales Review |
Grade:
B |
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What we like: |
Unlike other providers VMotion provides 7 ways to contact sales as well as technical support. We contacted sales via phone and it was a good experience. |
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What needs improvement: |
Nothing at the moment. |
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Support Review |
Grade:
B |
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What we like: |
Support technicians were really knowledgeable. Live chat and phone options are available to contact support. |
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What needs improvement: |
Nothing at the moment. |
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Plans / Features Review |
Grade:
A |
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What we like: |
All plans are perfect and have been designed according to customer needs. |
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What needs improvement: |
Nothing at the moment. |
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Usability Review |
Grade:
A |
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What we like: |
N/A |
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What needs improvement: |
N/A |
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Conclusion |
Grade:
B |
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With over 15 years of experience serving corporate customers, VMotion IT Solutions LTD team aims to provide the best service and technical support in the industry. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
No. Only from 10am to 6pm
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Response Time (Initial Acknowledgement)
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Good response time during working hours.
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Response Time (Issue Resolved)
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Answered all the questions asked.
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Email Sales |
Yes
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24 x 7 ? |
No. Only from 10am to 6pm
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Response Time (Initial Acknowledgement)
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Good response time during working hours.
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Response Time (Issue Resolved)
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Answered all the questions asked.
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Live Chat Sales |
Yes
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24 x 7 ? |
No. Only from 10am to 6pm
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Response Time (Initial Acknowledgement)
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Live Chat was offline when contacted.
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Response Time (Issue Resolved)
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N/A
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Phone Sales |
Yes
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24 x 7 ? |
No. Only from 10am to 6pm
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Toll-Free |
No
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Response Time (Initial Acknowledgement)
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Phone rang just once.
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Response Time (Issue Resolved)
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Very professional to the questions asked.
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Sales Contact Details |
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Sales Telephone
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+353-61-503060 |
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Sales Email
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sales@vmotionhost.com
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Main URL
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http://www.vmotion.ie/
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Billing Details |
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Payment Methods |
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Bank Transfer
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Account Activation Period |
Unknown
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
http://vmotion.ie/hosting/terms.html
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Good response time.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Good response time.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Live Chat Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Live Chat was offline when contacted.
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Response Time (Issue Resolved)
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N/A
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Phone rang 2 times.
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Response Time (Issue Resolved)
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Properly handled the issue.
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.9%
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Hyperlink to SLA |
http://www.vmotion.ie/hosting/about-us.html
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