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Editor's Review |
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Host Introduction |
WebTrails is a Cochin based Website Design, Development and Web Hosting company and it is founded in 2010. Since it's inception, they are committed to provide easy to use web hosting and developement services to their customers. They have thousands of satisfied customers around the world. WebTrails provides end-to-end web solutions and optimizes real-world functions with innovative use of Technology and User-centric Designs. With an experienced team of specialists, their services integrate the Web Solution Technology with a structured approach to develop web based models that are easy to use, scalable, with robust backend and modular functionalities. |
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Web Trails Info Solutions is a leading web hosting provider in the industry. They also provide Website Design, Web Developement, Web Builder, Domain Registration, SSL Certficiate, Email Hosting and E-commerce solutions. |
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Sales Review |
Grade:
B |
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What we like: |
Sales over phone was attentive and friendly to answer all our questions. |
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What needs improvement: |
Would like to see live chat option. |
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Support Review |
Grade:
B |
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What we like: |
File permissions issue was resolved within few minutes. |
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What needs improvement: |
Would like to see live chat option. |
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Plans / Features Review |
Grade:
A |
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What we like: |
We tested the shared hosting plan which worked great for us. |
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What needs improvement: |
Nothing at the moment. |
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Usability Review |
Grade:
A |
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What we like: |
N/A |
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What needs improvement: |
N/A |
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Conclusion |
Grade:
B |
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WebTrails provides wide range of services which make them to called one-stop-solution provider. They always look forward to build and maintain a cordial relationship with their clients. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Answered all questions.
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Answered all questions.
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Live Chat Sales |
No
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Phone Sales |
Yes
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24 x 7 ? |
No. Only from 10am to 5pm
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Phone rang just once.
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Response Time (Issue Resolved)
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Very friendly to answer the questions.
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Sales Contact Details |
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Sales Telephone
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+91-9061-88-22-11 |
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Sales Email
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sales@webtrails.in
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Main URL
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http://www.webtrails.in/
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Billing Details |
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Payment Methods |
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Direct Deposit/Net Banking, cash
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Account Activation Period |
Unknown
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
http://domain.webtrails.in/hosting.php?type=w2k&location=us&category=hosting
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was good.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was good.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Live Chat Support |
No
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Phone Support |
Yes
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24 x 7 ? |
No. Only from 10am to 5pm
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Response Time (Initial Acknowledgement)
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Response time was good during working hours.
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Response Time (Issue Resolved)
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Issue was addressed.
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.9%
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Hyperlink to SLA |
http://domain.webtrails.in/hosting.php?type=w2k&location=us&category=hosting
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