Editor's Review |
Host Introduction |
VPS6.NET provides Xen/OpenVZ linux and windows VPS hosting services that are fast, reliable, and cost-effective.
Their interest is in providing access to high-end dedicated hardware for the low cost of virtualized hosting. Catering to individuals and small organizations who require cutting-edge solutions, but who may not have the same budget as a large company.
In testing VPS6.NET servers ourselves, there are a few things they do that we appreciated.
Level 1-3 support is included at no cost and available 24/7. We had to choice if needed to upgrade our server to fully managed for a minimal monthly fee. We also had the choice of 3 datacenter locations (US, Europe and Caribbean). We tested the US datacenter but all three are secure with trusted networks. |
Sales Review |
Grade:
A |
Support Review |
Grade:
A |
Plans / Features Review |
Grade:
A |
Usability Review |
Grade:
A |
Conclusion |
Grade:
A |
For VPS6.NET communication and service are at the heart of their business philosophy. They deliver on provider-client relationships, from pre-sales to actually being a customer. Their support goes above and beyond what you would consider the industry standard. |
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Sales Review |
Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
|
Average response time of less than 1hr
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Response Time (Issue Resolved)
|
Answered all questions in detail.
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
|
Average response time of less than 1hr
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Response Time (Issue Resolved)
|
Answered all questions in detail.
|
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Live Chat Sales |
Yes
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24 x 7 ? |
No. Only from 9am to 5pm
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Response Time (Initial Acknowledgement)
|
Really quick response.
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Response Time (Issue Resolved)
|
Friendly and knowledgeable response
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Phone Sales |
Yes
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24 x 7 ? |
No. Only from 9am to 5pm
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Toll-Free |
No
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Response Time (Initial Acknowledgement)
|
Phone rang two times.
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Response Time (Issue Resolved)
|
All questions were answered properly.
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Sales Contact Details |
Sales Telephone
|
877-800-9250 |
Sales Email
|
sales@vps6.net
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Main URL
|
http://vps6.net
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Billing Details |
Payment Methods |
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Payza/AlertPay, Google Checkout, Dwolla
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Account Activation Period |
Unknown
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Order Verification Documents Required |
No
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Money Back Guarantee |
Does Host have an Money Back Guarantee? |
Yes
|
If yes, how many days? |
7 days
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Hyperlink to Terms and Conditions |
http://vps6.net/terms/tos.php
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|
Support Review |
Ticket Support |
Yes
|
24 x 7 ? |
Yes
|
Response Time (Initial Acknowledgement)
|
Response time was really fast.
|
Response Time (Issue Resolved)
|
Resolution to the issue was properly applied.
|
|
Email Support |
Yes
|
24 x 7 ? |
Yes
|
Response Time (Initial Acknowledgement)
|
Response time was really fast.
|
Response Time (Issue Resolved)
|
Resolution to the issue was properly applied.
|
|
Live Chat Support |
Yes
|
24 x 7 ? |
No. Only from 9am to 5pm
|
Response Time (Initial Acknowledgement)
|
Response time was really fast.
|
Response Time (Issue Resolved)
|
Resolution to the issue was properly applied.
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Phone Support |
No
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SLA |
Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.99%
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Hyperlink to SLA |
http://vps6.net/terms/sla.php
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